Help Desk Technician

Job Summary

Supporting internal end users and external consultants, the full-time Help Desk Technician will troubleshoot and resolve software, hardware, and telecommunications issues in a hybrid work environment based in Menomonee Falls, WI.

Key responsibilities

• Provide initial support for software applications, hardware, and telecommunication devices to both remote and onsite users
• Set up new hires by creating user accounts, configuring hardware, and ensuring proper access to systems
• Utilize the help desk ticketing system to manage support requests, document resolutions, and communicate effectively with end users

Required qualifications

• High School Diploma with additional education such as A+ or Network+ certification
• 0 - 6 months of experience in a help desk role using a ticketing system
• Knowledge of Microsoft Windows and Microsoft Office Suite
• Ability to physically work in the Menomonee Falls office
• Familiarity with Active Directory and O365