Help Desk Technician
Job Summary
Providing remote support, the full-time Help Desk Technician will assist users with account issues, troubleshoot technical problems, and manage profile updates for the Centers for Medicare & Medicaid Services (CMS).
Key responsibilities
- Reset user IDs and passwords, unlock accounts, and address system access challenges
- Diagnose and resolve technical issues using remote desktop software for users at remote offices
- Document problem resolutions and updates in the ticketing system and knowledge bases
Required qualifications
- High School diploma or equivalent with 1+ years of experience in customer support
- Availability to work Monday-Friday, 7:00 AM-7:45 PM EST, with typical hours from 11:00 AM - 7:30 PM EST
- Ability to successfully complete the CMS client vetting process as a condition of employment
- Experience with call center telephony equipment and remote support tools
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, and Project)
Complete Job Description
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