Help Desk Technician
Job Summary
Providing exceptional customer support, the full-time Tier 1 Help Desk Technician will assist clients with technical issues via phone, email, and chat while working remotely and adhering to Eastern Time Zone hours.
Key responsibilities
- Deliver excellent customer service through remote technical support and diagnostics
- Communicate with vendors to manage service requests and resolve open tickets
- Perform maintenance and troubleshooting on end user devices, including PCs and peripherals
Required qualifications
- 1-2 years of technical support experience is preferred
- 1-2 years of customer service experience
- Bachelor's degree in Information Technology or Computer Science is preferred
- Proven reliability and ability to work independently
- Familiarity with Microsoft Windows and Office products, as well as basic networking concepts
Complete Job Description
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