Help Desk Technician
Job Summary
Providing exceptional customer support, the full-time Tier 1 Help Desk Technician will assist clients with technical issues via phone, email, and chat while working remotely and adhering to a Pacific Time Zone shift.
Key responsibilities
- Provide excellent customer service and remote technical support to clients
- Walk clients through diagnostic procedures to identify and resolve technical issues
- Communicate with vendors to manage service requests and resolve open tickets
Required qualifications
- 1-2 years of tech support experience preferred
- 1-2 years of customer service experience required
- Bachelor's degree in Information Technology or Computer Science preferred
- Proven reliability and ability to work independently
- Experience with troubleshooting various operating systems and software applications
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,206 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
