Help Desk Technician
Job Summary
Seeking a full-time Help Desk Technician for a hybrid role, the successful candidate will provide client support and technical issue resolution for LEAP's software products while working a 40-hour week shift from 9 am to 6 pm.
Key responsibilities
- Provide client support and technical issue resolution via email, phone, and chat
- Understand clients' business/software needs and guide them with specific features of LEAP software products
- Proactively improve LEAP's self-support center by developing self-help materials such as written articles and demo videos
Required qualifications
- 1 year of customer service experience required; experience in accounting or law is a plus
- Demonstrated knowledge of SQL and Access databases
- Proficiency in Microsoft products, including MS Word and Excel
- Basic computer troubleshooting knowledge, including file management and installation issues
- Must be based in the Tri-State area for potential in-person training
Complete Job Description
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