Help Desk Technician I
Job Summary
Providing technical assistance and support, the full-time Help Desk Technician I will work remotely to resolve IT issues, manage ticketing systems, and deliver exceptional customer service to users across federal civilian agencies.
Key responsibilities
- Provide technical assistance and support to computer users, ensuring timely resolution of issues
- Utilize ticketing systems to document and escalate problems as necessary
- Follow up with customers to ensure resolution of incidents or requests
Required qualifications
- High school diploma or equivalent, with 3 or more years of related experience
- Basic knowledge of PC/networking environments, including installation, testing, diagnostics, and troubleshooting
- Familiarity with customer support software, particularly ServiceNow
- Experience with Google Suite or O365 suite of products
- Ability to obtain and maintain a public trust clearance
Complete Job Description
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