Help Desk Tier I Support Specialist

Job Summary

Supporting a government client's IT modernization efforts, the remote Help Desk Tier I Support Specialist will provide technical assistance, answer inquiries, and resolve computer-related issues for users while collaborating with team members and maintaining documentation.

Key responsibilities

• Answer customer inquiries regarding requests, incidents, or problems and document interactions in the ticketing system
• Provide technical support for a wide range of computer-related issues, ensuring timely resolution and follow-up with customers
• Conduct Knowledge Base searches to find appropriate solutions and escalate security-related issues when identified

Required qualifications

• High school diploma required; college experience is a plus
• Prior Help Desk Tier I experience preferred
• Extensive knowledge of MS Office beyond basic personal use required
• Familiarity with technical infrastructure including LANs, WANs, and servers
• Experience with virtual private networking and/or home networking is a plus