Helpdesk Administrator
Job Summary
To support a global team, the remote Helpdesk Administrator will diagnose and resolve technical issues for employees across five countries while managing helpdesk tickets and maintaining IT documentation in a full-time capacity.
Key responsibilities:
- Utilize remote support tools to troubleshoot and resolve technical issues faced by employees
- Monitor and manage helpdesk tickets to ensure timely resolution of issues
- Maintain and update IT documentation, including end-user and troubleshooting guides
Required qualifications:
- Foundational knowledge of Windows 10/11 and macOS operating systems
- Experience with Google Workspace (formerly G Suite)
- Basic understanding of IT security principles and practices
- Strong troubleshooting skills and ability to efficiently resolve technical issues
- Technical expertise gained through education, certifications (like CompTIA A+), or work experience
Complete Job Description
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