Helpdesk Administrator
Job Summary
Providing world-class IT support, the full-time remote Helpdesk Administrator will diagnose and resolve technical issues for employees across five countries while managing helpdesk tickets and maintaining IT documentation.
Key responsibilities:
- Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by employees
- Monitor, respond to, and manage helpdesk tickets to ensure timely resolution of issues
- Maintain and update IT documentation, including end-user guides and troubleshooting guides
Required qualifications:
- Foundational knowledge of Windows 10/11 and macOS operating systems
- Experience with Google Workspace (formerly G Suite)
- Basic understanding of IT security principles and practices
- Strong troubleshooting skills and the ability to efficiently resolve technical issues
- Technical expertise gained through education, certifications (like CompTIA A+), or work experience
Complete Job Description
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