Helpdesk Analyst
Job Summary
To support business operations, the full-time remote Helpdesk Analyst will execute transaction processing, analyze operational issues, and maintain documentation while ensuring compliance with established standards.
Key responsibilities
- Process and validate transactions, ensuring adherence to defined SLA and quality standards
- Analyze operational issues and provide resolutions or escalate as necessary
- Maintain accurate documentation and respond to customer inquiries through various channels
Required qualifications
- Bachelor's degree in any discipline
- 2-5 years of relevant BPM/BPO/business process experience
- Experience in US Healthcare, customer service, or technical helpdesk preferred
- Working knowledge of MS Office applications
- Ability to manage multiple tasks and meet operational deadlines
Complete Job Description
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