Helpdesk Analyst
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Job Summary
Providing high-quality customer and technical support, the remote Helpdesk Analyst will manage incoming queries through voice and non-voice channels, assisting users with registration, login issues, and basic troubleshooting while ensuring a positive user experience.
Key responsibilities
- Handle customer queries via calls and chats, providing professional and empathetic support
- Assist users with account access, website and mobile application navigation, and technical troubleshooting
- Accurately record and track incidents/service requests, escalating complex issues as needed
Required qualifications
- Experience in handling both voice and non-voice helpdesk interactions
- Good understanding of web browsers and mobile devices
- Ability to troubleshoot common technical issues, including login and navigation problems
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong incident reporting, documentation, and tracking skills
Complete Job Description
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