Helpdesk L2 Support Technician
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Job Summary
Providing technical support in a full-time capacity, the Helpdesk L2 Support Technician will diagnose and resolve hardware, software, and network issues for end users via phone, email, and chat while managing relationships with vendors and support teams.
Key Responsibilities
- Diagnose and resolve technical issues through various communication channels, ensuring timely follow-up and documentation
- Administer user account provisioning and manage incidents using the Incident Management System
- Provide Level 1 remote desktop support and perform routine maintenance updates in collaboration with IT staff
Required Qualifications
- Bachelor's degree or equivalent experience in a related field
- 3-4 years of help desk or technical support experience, particularly with hardware, software, and network troubleshooting
- Hands-on experience with Windows operating systems, Active Directory, and Microsoft 365/Office 365
- Preferred certifications such as MCP, MSCE, or ITIL knowledge
- Proficiency in English and Canadian French, both verbal and written
Complete Job Description
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