Helpdesk Specialist
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Job Summary
To support the AISG CDRS program, the full-time remote Helpdesk Specialist will serve as the primary technical contact for the Corporate Data Repository System (CDRS), managing user inquiries, technical issues, and documentation standards while collaborating with cross-functional teams.
Key Responsibilities
- Provide frontline technical support for user inquiries and incident reports related to the CDRS, managing tickets in Jira Service Desk
- Administer the Interface Control Document (ICD) lifecycle, ensuring accurate interface specifications and coordinating approvals
- Engage with Scrum teams in Agile delivery processes, translating user feedback into actionable items for system improvement
Required Qualifications
- U.S. Citizenship and a High School Diploma are mandatory
- At least 3 years of experience in technical helpdesk, application support, or data operations
- Proven experience managing incident workflows using Jira Service Desk or similar tools
- Demonstrated proficiency in using Confluence and SharePoint for documentation and collaboration
- Ability to obtain and maintain a common access card (CAC)
Complete Job Description
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