Helpdesk Technician
Job Summary
Providing technical end-user support remotely, the full-time Helpdesk Technician will manage user inquiries via telephone, email, or web chat, focusing on resolving issues and tracking incidents accurately.
Key responsibilities
- Provide technical support to end-users through various communication channels
- Perform maintenance and restorative actions to resolve user problems
- Accurately track and document incidents and calls in the database
Required qualifications
- Bachelor's degree or vocational training in IT-related courses is a plus
- Completion of at least two years of college or a Diploma/Certificate course
- Familiarity with PC hardware and software troubleshooting
- Prior experience in Software Application support is a plus
- Experience in a BPO environment in Technical Support is advantageous
Complete Job Description
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