Helpdesk Technician

Job Summary

Providing frontline technical support to internal end users, the full-time Helpdesk Technician I will manage support requests via phone and an internal helpdesk portal while collaborating with team members to diagnose and resolve a variety of technical issues in a remote environment.

Key responsibilities

• Uphold established security policies and protocols to protect organizational assets
• Provide exceptional frontline support to end users with a positive, professional attitude
• Accurately document details surrounding end user requests and issue resolutions within support tickets

Required qualifications

• 3+ years of professional experience in IT, technical support, or a related field, or an associate degree or higher in Information Technology/Information Systems
• Strong technical knowledge of computer systems, hardware, and software
• Critical thinking and troubleshooting skills to diagnose and resolve basic technical issues
• Ability to work independently and collaboratively in a team environment
• Time management skills to effectively manage individual workload without consistent oversight