Helpdesk Technician
Job Summary
Providing technical support remotely, the full-time Tier 1 Helpdesk Technician will troubleshoot and maintain servers, workstations, and networking equipment while delivering exceptional customer service to clients across various industries.
Key responsibilities:
- Troubleshoot and maintain servers, workstations, and networking equipment while ensuring a customer-first focus
- Provide technical support services to customers via phone and monitor customer system environments
- Participate in the on-call rotation and escalate technical issues as necessary
Required qualifications:
- High School Diploma or equivalent
- 1+ year of experience in a customer-focused IT Help Desk position
- Proven ability to troubleshoot and maintain servers, workstations, and Microsoft Windows 10 software applications
- Experience with Active Directory
- Availability to work Monday through Friday, 8 am to 5 pm, with a rotating on-call and holiday schedule
Complete Job Description
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