Helpdesk Technician II
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Job Summary
Providing day-to-day support for client IT systems, the full-time Helpdesk Technician II will remotely troubleshoot and resolve requests involving hardware, software, and cloud services while ensuring excellent customer service and technical support.
Key responsibilities
- Remotely troubleshoot and resolve client requests related to desktop and server operating systems, Microsoft Office 365, and networking devices
- Assist with onboarding and offboarding of clients, systems, and users while maintaining comprehensive documentation
- Provide escalation support for Level I Helpdesk staff and deploy security tools and management agents
Required qualifications
- Minimum 2+ years of experience working for a Managed Service Provider (MSP)
- At least 5+ years of experience on an Information Technology Helpdesk using remote support tools
- Familiarity with helpdesk ticketing systems for incident tracking and time entry
- Experience with Microsoft Windows desktop and server operating systems and Microsoft Office 365/Azure administration
- Moderate networking experience, including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
Complete Job Description
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