Hero Care Center Caseworker

Job Summary

Joining the Hero Care Center as a full-time hybrid Caseworker, the successful candidate will manage client interactions, assess needs, and provide emergency assistance to military members and their families while working a rotating schedule that includes weekends and holidays.

Key responsibilities:

• Interview callers and coordinate requests for service, ensuring accurate information is recorded in the case management system
• Deliver emergency communication messages to military locations and provide follow-up actions needed for timely client service
• Collaborate with other Red Cross units to assess client needs and determine eligibility for services

Required qualifications:

• High School Diploma or equivalent
• Minimum 3 years of related experience or equivalent combination of education and experience, including one year in a social service agency or service contact center
• Familiarity with medical terminology and the military community
• Strong computer skills, including proficiency in Microsoft Office Suite and Internet search tools
• Typing speed of 40 wpm or higher with accuracy and grammatical competence