HighLevel Support Specialist
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Job Summary
Owning the support experience for a book of approximately 550 orthodontic and dental practices, the full-time HighLevel Support Specialist will manage requests from intake to resolution, handle transactional partner work, and configure and troubleshoot the HighLevel-based CRM platform while working remotely.
Key responsibilities
- Own requests from intake to verified resolution, including diagnosing, executing, and confirming outcomes
- Handle transactional partner work to support Practice Growth Advisors, including user changes and issue resolution
- Configure and troubleshoot workflows, triggers, and integrations within the PracticeBeacon CRM platform
Required qualifications
- 2+ years of experience supporting a CRM, marketing platform, or SaaS product in a customer-facing role
- Hands-on experience with HighLevel/GoHighLevel, including workflows and automations
- Working knowledge of ClickUp, AgencyAnalytics, and business platforms like Google and Meta
- Experience in orthodontic or dental practice operations is preferred
- Reliable high-speed internet and a dedicated remote workspace
Complete Job Description
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