Home Care Consultant

Job Summary

Guiding families through their initial discussions about in-home care, the full-time hourly Home Care Consultant will manage a high volume of inbound and outbound calls, connecting with potential clients to understand their needs and explain available care solutions in a remote setting.

Key responsibilities

• Manage a steady flow of inbound and outbound calls with potential clients and their families
• Listen deeply to client needs and match them to the right care solutions
• Meet or exceed individual and team sales metrics, including call volume and conversion rates

Required qualifications

• 3+ years of phone-based sales or customer service experience (inbound and outbound)
• Bachelor's degree or equivalent professional experience required
• Experience in a high-volume call center environment
• Empathetic communicator with a balance of compassion and sales execution
• Experience in home care, healthcare, or senior services is a strong plus