Home Care Scheduling Specialist

Job Summary

To support the Home Health and Hospice department, the part-time Home Care Scheduling Specialist will manage scheduling appointments for patients and coordinate caregiver schedules, working remotely with a variable schedule that includes two days a week and rotating weekends and holidays.

Key responsibilities

• Schedule home health and hospice appointments, ensuring compliance with regulatory requirements and efficient coordination among multiple disciplines
• Act as a liaison between the intake team, patients, and caregivers, communicating staffing changes and managing appointment details
• Provide excellent customer service and support to the intake team, handling referrals and documentation accurately

Required qualifications

• High school diploma or GED; an associate's degree or higher is preferred
• Previous customer service experience in a high-volume, fast-paced environment
• Two years of general office experience, preferably in a hospital setting
• Knowledge of medical terminology and procedures
• Experience with scheduling in a fast-paced environment is preferred