Home Concierge Supervisor
Job Summary
Leading a team of approximately 15 specialists, the full-time Home Concierge Supervisor will manage performance, coach individual team members, and ensure high-quality customer interactions in a remote contact center environment.
Key responsibilities
- Conduct weekly coaching sessions and provide performance feedback to Home Concierge Specialists
- Own team performance metrics, including sales conversion and call quality, while analyzing data to drive improvements
- Lead daily operations by managing attendance, handling escalations, and facilitating team meetings
Required qualifications
- At least two years of experience leading a frontline contact center or inside sales team
- Proven track record of improving team performance through coaching and call reviews
- Experience in setting performance expectations and managing improvement plans
- Familiarity with sales and service metrics, as well as cloud contact center platforms and CRMs
- Strong judgment and ability to lead a remote team effectively
Complete Job Description
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