Hospital Scheduler

Job Summary

To support a growing healthcare practice, the full-time Hospital Call Center Scheduler will manage inbound patient scheduling calls, ensuring accurate appointment bookings and maintaining patient information in a remote environment.

Key responsibilities

• Answer inbound calls to schedule, re-schedule, and cancel patient appointments while adhering to service level goals
• Accurately collect and enter patient demographic and insurance information into the system
• Utilize professional communication skills to assist patients and de-escalate any issues that arise

Required qualifications

• High School Diploma/GED required; Associate or Bachelor's degree preferred
• Two years of related experience in a medical setting or one year in a healthcare call center
• Proficient in Windows Office programs and able to learn specialized applications
• Ability to type a minimum of 25 WPM and demonstrate excellent data entry accuracy
• Must reside in the United States and have a reliable internet connection (100mbps download, 20mbps upload)