Hospitality Operations Interview

Job Summary

To support a research study on guest experience operations, hospitality professionals will participate in a remote contract interview focused on discussing their management of service standards and operational challenges in the hospitality sector.

Key responsibilities

• Participate in a remote qualitative interview regarding hospitality service standards
• Walk through daily workflows for managing guest experiences and property operations
• React to operational scenarios and explain decision-making processes related to service quality

Required qualifications

• Active professional in the hospitality sector with a focus on guest experience or operations
• Direct involvement in defining or upholding service standards at a hospitality property
• Experience managing daily operations and staff training in a hotel, resort, or similar environment
• Comfortable discussing operational workflows and guest interaction protocols
• Roles such as Guest Experience Manager, Front Office Manager, Director of Operations, or General Manager are preferred