Hospitality Service Expediter

Job Summary

Responsible for ensuring timely and high-touch support for hospitality customers, the full-time Hospitality Service Expediter will manage service cases, coordinate with internal teams, and maintain proactive communication with clients in a remote environment.

Key responsibilities

• Manage active hospitality cases from the case queue
• Escalate issues appropriately to drive service scheduling and resolution
• Maintain frequent and proactive communication with internal teams and customers

Required qualifications

• Strong selling and negotiation skills
• Excellent communication via phone and email
• Ability to work independently and adapt to change
• Prior experience in a relevant field preferred
• Proficiency in required tools, such as Microsoft Office and Salesforce