HPC Technical Account Manager
Job Summary
Working remotely or in Santa Clara, the full-time HPC Technical Account Manager will manage customer relationships, resolve sophisticated technical issues, and support installations of next-generation AI and HPC server technologies.
Key responsibilities
- Resolve complex technical issues for enterprise customers through research and reproduction during product installation and operation
- Own customer issues and ensure high levels of satisfaction by providing effective solutions and support
- Collaborate with engineering, marketing, and support teams to enhance customer experiences and document best practices
Required qualifications
- 8+ years of experience in customer support and debugging for hardware and software products
- BS degree in Computer Science, Engineering, or a related field, or equivalent experience
- Strong knowledge of Linux and Networking (LFCS / RHCSA)
- Expertise in data center virtualization technologies (VMWARE, Docker, Kubernetes)
- Exceptional interpersonal skills and the ability to lead issue resolution under pressure
Complete Job Description
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