HR Contact Center Representative
Job Summary
Providing essential support, the full-time HR Contact Center Representative will resolve employee inquiries and concerns through inbound calls and chats while working remotely during 10:30 AM to 7 PM CST.
Key responsibilities
- Resolve employee inquiries and issues using contact center procedures and knowledge management systems
- Document all inquiries and issues in the contact center case management application
- Identify and suggest improvements for frequent employee issues in collaboration with management
Required qualifications
- High School Diploma/GED required
- Associate's Degree or equivalent level of Bachelor's education in HR or related field preferred
- 1 year or more experience with case management systems (e.g., ServiceNow, Salesforce) preferred
- 1 year or more experience in HR, call center, or related field preferred
- Bi-lingual Spanish preferred
Complete Job Description
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