HR Contact Center Representative

Job Summary

Serving as the primary point of contact for employee inquiries, the full-time HR Contact Center Representative will resolve concerns through inbound calls and chats, document inquiries in a case management system, and escalate issues to specialists as needed, all while working remotely.

Key responsibilities

• Resolve employee inquiries and issues using contact center procedures and knowledge management systems
• Document all inquiries and issues in the contact center case management application
• Identify and suggest improvements for frequent employee issues and processes

Required qualifications

• High School Diploma or GED required
• Associate's Degree or equivalent education in HR or a related field preferred
• One year of experience with case management systems, such as ServiceNow or Salesforce, preferred
• One year of experience in HR, call center, or a related field preferred