HR Senior Officer

Job Summary

Providing critical support and guidance in sensitive situations, the home-based HR Senior Officer will manage case inquiries, facilitate case management processes, and contribute to capacity building efforts while ensuring ethical standards and a survivor-centered approach within the organization.

Key responsibilities

• Analyze and triage inquiries, providing navigational support and guidance to personnel in crisis or misconduct situations
• Facilitate case management by assessing individual cases and ensuring timely support for victims/survivors
• Contribute to monitoring and reporting by preparing internal and external reports and maintaining a case database

Required qualifications

• Advanced university degree (Master's) in Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related field
• A minimum of 2 years of relevant professional experience with a Master's degree, or 4 years with a Bachelor's degree, in case management, staff support, or related fields
• Experience handling sensitive and confidential cases and coordinating with relevant stakeholders
• Fluent proficiency in English is required; additional languages such as French, Spanish, Arabic, Chinese, or Russian are desirable
• Additional training or certification in safeguarding, psychosocial support, or conflict resolution is preferred