HR Service Center Advisor II
Job Summary
Supporting the HR Service Center in a full-time remote capacity, the HR Service Center Advisor II will manage employee inquiries, resolve complex payroll-related issues, and serve as a training resource for team members.
Key responsibilities
- Act as an escalation point for complex payroll inquiries and maintain accurate records of all interactions
- Collaborate with internal and external stakeholders to ensure timely processing of requests and develop resource materials for the team
- Execute advanced HR processes and provide education to customers about available tools and resources
Required qualifications
- 2-3 years of experience in Human Resources or Call Center environments
- Previous experience supporting payroll activities
- Successful completion of a professional development program within the last 18 months
- Performance rating of Fully Meets or better for the last 2 years
- No corrective actions for the last 18 months
Complete Job Description
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