HR Service Center Representative

Job Summary

Seeking an entry-level HR Service Center Representative, the part-time role will respond to employee and candidate inquiries regarding HR policies, benefits, and recruitment while providing administrative support in a hybrid work environment, with in-office hours Monday through Wednesday and remote work Thursday and Friday.

Key responsibilities:

• Serve as the first point of contact for employee and candidate inquiries, utilizing a telephony and case management system
• Ensure consistent delivery of excellent customer service and accurate information by leveraging knowledge articles and job aids
• Collaborate with Employee Service Center Specialists to address complex inquiries and complete routine HR administrative tasks

Required qualifications:

• High school diploma or equivalent required
• Demonstrated experience in customer service
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to maintain confidentiality and adapt in a fast-paced work environment
• Strong interpersonal skills and attention to detail