HR Service Center Representative

Job Summary

Providing essential support to the HR Service Center team, the full-time HR Service Center Representative will deliver customer service to employees and external parties regarding HR inquiries, process standard HR tasks, and engage in special projects related to HR administration.

Key responsibilities

• Deliver excellent customer service through various channels, addressing HR-related inquiries while adhering to standard operating procedures
• Research and respond to standard HR Service Center questions accurately and in a timely manner to meet service level agreements
• Document and log all interactions using the case management tool and identify opportunities for process improvements

Required qualifications

• High school diploma or equivalent
• One year of experience related to benefits, payroll, and HRIS systems
• Strong customer service skills with the ability to prioritize responsibilities effectively
• Ability to work in a fast-paced environment while maintaining confidentiality of employee information
• Experience with HR-related operational tasks and tools