HR Services Associate

Job Summary

Serving as a first point of contact for associates, leaders, and HR, the full-time HR Services Associate will provide timely and empathetic support for HR inquiries related to pay, benefits, and employee data while working remotely during core business hours.

Key responsibilities

• Act as the initial contact for HR-related inquiries through various communication channels, including Workday Help and telephone support
• Research and resolve questions, providing accurate guidance or escalating issues as necessary
• Process high-volume HR transactions and maintain documentation for assigned cases, ensuring confidentiality and compliance with established procedures

Required qualifications

• High school diploma or equivalent required; associate degree in Human Resources, Business Administration, or a related field preferred
• Minimum of 1 year of experience in customer service, HR, payroll, or a related field
• Experience with HR processes and systems, preferably Workday or similar HR software
• Strong organizational skills with the ability to manage multiple tasks and changing priorities
• Bilingual communication skills in English and Spanish preferred