HR Shared Services Manager
Job Summary
Managing a team of HR specialists, the full-time HR Shared Services Manager will oversee escalated employee cases, drive process improvements, and analyze reporting data to provide insights for HR leadership in a remote environment.
Key responsibilities
- Manage and coach a team of HR specialists, focusing on performance and workload
- Own escalations and complex employee cases from intake through resolution
- Drive process improvement initiatives, particularly through automation of routine tasks
Required qualifications
- Three to five years of HR experience in shared services or HR operations
- One to two years of team leadership experience
- Familiarity with case management and ticketing tools, such as Jira and Confluence
- Experience with Workday or a similar HRIS
- Exposure to global or multi-region HR support
Complete Job Description
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