HR Shared Services Representative

Job Summary

Working remotely, the HR Shared Services Representative will provide high-quality support to employees and managers regarding HR inquiries, processes, and policies while contributing to the continuous improvement of HR service delivery.

Key responsibilities

• Serve as the first point of contact for HR inquiries through various communication platforms
• Process employee transactions and maintain accurate records within HR systems
• Support onboarding, job changes, and other employee lifecycle activities while ensuring compliance with company policies

Required qualifications

• High School Diploma or equivalent required; associate or bachelor's degree in human resources or related field preferred
• 5+ years of experience in HR Operations, Shared Services, or related HR support functions
• Hands-on experience with Dayforce HCM, ServiceNow, or similar HR systems preferred
• Strong understanding of employee lifecycle processes and HR operations
• Ability to maintain confidentiality and handle sensitive information professionally