HR Shared Services Specialist

Job Summary

To support HR operations, the full-time remote HR Shared Services Specialist will manage team member inquiries, provide administrative support related to HR processes, and ensure compliance with established service standards.

Key responsibilities:

• Answer HR Helpline calls and provide timely support to team members while managing inquiries and escalations
• Process transactions in Workday, maintain accurate data entry, and document requests from team members
• Collaborate with HR Business Partners and assist in transitioning HR administrative processes to a centralized team

Required qualifications:

• 2-5 years of HR Shared Services or relevant Human Resources experience
• Associate's Degree or equivalent work experience required
• Hands-on experience with Human Resources Information Systems (HRIS/HRMS)
• Strong customer service orientation and ability to support employees and managers effectively
• Proven discretion in handling confidential and sensitive employee information