Human-Centered Design Manager

Job Summary

To bridge the gap between user needs and technical execution, the full-time contracted Human-Centered Design Manager will lead qualitative research, create user journey maps, develop interactive prototypes, and conduct usability tests in a remote environment.

Key Responsibilities

• Conduct user research through interviews, observations, and surveys to identify needs and usability pain points
• Translate research findings into personas, journey maps, and service blueprints to inform product development
• Facilitate design workshops and create wireframes and prototypes while ensuring accessibility standards are met

Required Qualifications

• Bachelor's or Master's degree in Human-Centered Design, Interaction Design, or a related field
• 3 to 6+ years of experience in HCD, UX design, or user research, preferably in regulated industries
• Proficiency in prototyping software such as Figma, Sketch, or Adobe XD
• Working knowledge of Section 508 and WCAG standards
• A portfolio demonstrating end-to-end research, synthesis, and prototyping with measurable impact