ICAM Operational Support Specialist
Job Summary
Providing customer-facing Tier 2 and Tier 3 support, the remote ICAM Operational Support Specialist will resolve escalated identity and access issues across SailPoint, Microsoft Entra ID, and GitHub environments while collaborating with end users and government stakeholders.
Key responsibilities
- Serve as the primary point of contact for resolving Tier 2 and Tier 3 identity, credential, and access issues
- Troubleshoot and resolve access provisioning and authentication issues within SailPoint and Microsoft Entra ID
- Log, track, and update customer interactions in ServiceNow, maintaining accurate records for SLA reporting
Required qualifications
- 3-5 years of experience in an operational support or service desk role within an ICAM or IT security environment
- Working experience with Microsoft Entra ID, including user management and troubleshooting
- Experience using a ticketing system like ServiceNow to manage and document customer-reported issues
- Ability to obtain and maintain a federal government security clearance or suitability determination
- U.S. citizenship is required
Complete Job Description
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