Illinois Certified Pharmacy Technician

Job Summary

Supporting pharmacy operations remotely, the Certified Pharmacy Technician (Illinois) will assist members, providers, and pharmacies with prior authorizations, pharmacy claims inquiries, and benefit questions while ensuring accuracy and exceptional customer service in a fast-paced environment.

Key responsibilities

• Respond to pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues
• Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns while maintaining service level expectations
• Document and process pharmacy transactions in accordance with client, regulatory, and operational guidelines

Required qualifications

• Active Certified Pharmacy Technician (CPhT) certification preferred
• Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable
• Experience supporting pharmacy operations, prior authorizations, and pharmacy claims preferred
• Proficiency using pharmacy systems and multiple computer applications
• Strong customer service and communication skills in a high-volume environment