Illinois Licensed Access Training Manager
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Job Summary
Providing enterprise leadership and oversight, the full-time salaried Illinois Licensed Access Training Manager will develop and execute training programs and quality assurance initiatives for the Access Center and ambulatory front desk operations, working in a flexible-remote capacity while based in the greater Chicagoland area.
Key responsibilities
- Design and implement comprehensive training and professional development programs for Access Center and Ambulatory Front Desk team members
- Develop and maintain standardized training curricula, including e-learning modules and competency-based assessments
- Lead quality assurance efforts by establishing evaluation criteria and performance rubrics to enhance patient access functions
Required qualifications
- Three years supervisory experience required
- Five years' experience in healthcare, specifically in ambulatory access or medical practice
- Certified Healthcare Access Manager within 6 months of hire
- Epic Certified Trainer within 1 year of hire
- Basic level of computer skills, including word processing and spreadsheet applications
Complete Job Description
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