Illinois Licensed Customer Care Specialist
Job Summary
To support customer retention efforts, the full-time Illinois Licensed Customer Care Specialist will manage member notifications for premium payments, assist with payment processing, and handle outbound calls while working remotely.
Key responsibilities
- Mail reminder and lapse letters in a timely manner from the system
- Consistently meet expectations of at least 50 outbound calls per day
- Review daily retention reports to identify areas of focus for unpaid accounts
Required qualifications
- Minimum of a high school diploma or GED
- 2+ years of experience in customer service and/or sales, preferably in the insurance industry
- Proficient PC skills and ability to learn new software programs
- Active Illinois insurance license or the ability to obtain one within 90 days of hire
Complete Job Description
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