Illinois Licensed Customer Service Representative

Job Summary

As a fully remote Licensed Customer Service Representative in Illinois, the candidate will assist customers with policy servicing, billing inquiries, and coverage questions while delivering exceptional customer experiences in a fast-paced environment.

Key responsibilities

• Handles customer inquiries via calls, emails, and chats, demonstrating expertise in resolving issues
• Inputs and tracks customer interactions in appropriate databases
• Collaborates with various departments to identify and implement process improvements

Required qualifications

• An active Property & Casualty (P&C) or Personal Lines insurance license is required
• Demonstrated passion for helping customers and delivering exceptional service
• Ability to navigate complex customer questions and identify effective solutions
• Experience managing multiple priorities in a fast-paced environment
• Commitment to continuous learning and collaboration