Imaging Support Agent

Job Summary

Providing front-line support to Imaging technicians, the full-time Imaging Support Agent will manage work orders, troubleshoot Tier 1 issues, and document service activities while working remotely in a fast-paced environment.

Key responsibilities

• Answer technician calls and complete required check-ins
• Troubleshoot within Tier 1 scope and communicate clear next steps
• Document all technician interactions and manage validation and approvals in real time

Required qualifications

• High school diploma or equivalent
• Call center experience
• Working knowledge of the Microsoft Office suite, including Teams, Outlook, and SharePoint
• Must be legally authorized to work in the United States without current or future employer sponsorship