IME Operations Manager

Job Summary

Providing administrative and operational support for Independent Medical Examinations, the full-time IME Assistant Operations Manager will coordinate communications with claimants, attorneys, providers, and clients in a remote environment.

Key Responsibilities:

• Conduct appointment coordination, including courtesy and reminder calls, and confirm details with all parties
• Communicate with physician offices to ensure timely completion of reports and manage provider relations
• Support the IME division by assisting the Operations Manager and collaborating with internal teams to ensure seamless service delivery

Required Qualifications:

• High school diploma or equivalent (required); Associate's degree in a related field (preferred)
• 1 to 3 years of experience in customer service, scheduling, or administrative roles (required)
• Experience in healthcare, medical administration, or insurance industry (strongly preferred)
• Leadership or supervisory experience with small to mid-sized teams (a plus)
• Proficiency with Microsoft Office Suite products