Immediate Response Specialist

Job Summary

To support client engagement in substance abuse treatment, the part-time Immediate Response Specialist will provide quality customer service, manage inbound calls, and facilitate client registration while working remotely.

Key responsibilities

• Provide efficient customer service to clients seeking treatment and manage inbound phone calls from the Silver-Line queues
• Identify and register new clients, complete follow-up engagement calls, and communicate clinical files to program directors
• Maintain strategic referral partner relationships and assist in building the Silver-Line census to meet leadership goals

Required qualifications

• Bachelor's degree in a related field
• At least 1 year of experience in the substance abuse and mental health field
• Knowledge of substance abuse and mental health diagnosis and treatment continuum
• Proficient in assessment and admission software/databases
• Working knowledge of Microsoft Office suite, including Word, Excel, and Outlook