Impairment Evaluation Administrator

Job Summary

To support client-focused operations, the full-time Impairment Evaluation Administrator will perform advisory activities with prospective clients, facilitate Impairment Evaluation processes, and maintain claimant contact records remotely.

Key responsibilities

• Educate prospective clients on the benefits of Impairment Evaluations and facilitate scheduling appointments
• Liaise with Navigators to ensure smooth transitions from authorization to appointment scheduling
• Maintain detailed claimant contact records and follow established policies for follow-up and correspondence

Required qualifications

• High school graduate; college degree preferred
• Knowledge of the EEOICPA program and key stakeholders' operating practices is strongly preferred
• Strong computer skills and proficiency in Salesforce
• Ability to influence and motivate prospective clients
• Exceptional customer service skills with strong phone communication abilities