Implementation and Onboarding Manager

Job Summary

Managing the implementation and onboarding process remotely, the full-time Manager of Implementation & Onboarding will oversee team development, coordinate customer implementations, and ensure successful transitions to ongoing support while collaborating with cross-functional teams.

Key Responsibilities

• Manage and develop the Implementation team through coaching, performance evaluations, and setting clear expectations for quality and communication
• Oversee the implementation process from Sales handoff to go-live, ensuring all requirements are documented and met
• Partner with Sales to ensure accurate handoffs and align implementation timelines with customer goals and team capacity

Required Qualifications

• Proven experience in team management and development, particularly in a customer-facing role
• Strong understanding of implementation processes and project management methodologies
• Experience in coordinating cross-functional teams to meet customer needs
• Ability to analyze data and implement process improvements based on feedback
• Demonstrated ability to communicate effectively with diverse stakeholders