Implementation Coordinator

Job Summary

To enhance customer experience in a growing healthcare SaaS company, multiple full-time Implementation Coordinators will work remotely to assist in onboarding enterprise-level clients by gathering business requirements, preparing customer data for migration, and collaborating with technical teams to ensure successful implementations.

Key responsibilities

• Assist the implementation team in gathering and documenting business requirements during client onboarding
• Prepare, clean, and validate customer data for migration or integration while configuring platform settings as directed
• Collaborate with internal teams to escalate complex issues and maintain implementation documentation for process improvements

Required qualifications

• 1-3 years of experience in a support, administrative, or coordinator role, including internships or relevant coursework
• Strong proficiency with Excel or Google Sheets
• Detail-oriented and proactive, capable of managing multiple projects simultaneously
• Interest in healthcare operations or SaaS platforms
• Excellent written and verbal communication skills