Implementation Coordinator

Job Summary

Managing the transition of new business effectively and accurately, the full-time Implementation Coordinator will ensure customer satisfaction during implementation by collaborating with client teams and maintaining strong business relationships while working remotely.

Key responsibilities

• Develop and maintain client relationships by delivering a positive onboarding experience and ensuring clear communication of expectations
• Utilize project management skills to track milestones, manage documentation, and provide regular status updates to leadership
• Facilitate conflict management and ensure compliance with client service agreements to mitigate risks during the implementation process

Required qualifications

• Experience in project management and client relationship management
• Proficiency in MS Excel, Word, PowerPoint, Project, and Outlook
• Understanding of healthcare analytics and program performance
• Ability to work flexible hours, including extended hours and weekends as needed
• Familiarity with HIPAA regulations and commitment to compliance