Implementation Engineer

Job Summary

Designing and supporting IVR and API integrations for enterprise contact center environments, the contract Implementation Engineer will work directly with customers to gather requirements, build integrations with third-party services, and ensure successful deployments.

Key responsibilities

• Analyze customer configurations and document requirements for API integrations, defining scope and timelines
• Build and maintain integrations between the contact center platform and external services using APIs, ensuring data synchronization and transformation
• Troubleshoot integration issues and lead technical discussions to clarify requirements and implement solutions

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of relevant experience
• Hands-on experience with enterprise contact center technologies and REST APIs, including practical use of tools like Postman
• Proficient in a backend programming language such as Python, JavaScript, Java, or C#
• Experience integrating CRM platforms like Salesforce or Zendesk with external systems
• Strong troubleshooting skills in distributed systems, APIs, and IVR environments